📋 General
How does Nutricien work?
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Nutricien connects you with certified personal trainers and nutritionists. You complete a quick intake questionnaire, get matched with experts suited to your goals, then browse their profiles, message them directly, and book sessions — all in one place.
Is Nutricien available in Spanish?
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Yes! Nutricien is a fully bilingual platform. You can switch between English and Spanish at any time using the language toggle. You can also filter experts by the language they speak.
How do I know if an expert is qualified?
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Every expert goes through a verification process. We require proof of certifications, background information, and experience details. You can view their certifications and ratings on their profile page.
💳 Billing & Payments
How does pricing work?
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There is a $5/month platform fee. Each expert sets their own session rate visible on their profile. Payments are processed securely via Stripe.
Can I cancel a session?
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You can cancel free of charge up to 24 hours before. Late cancellations may incur a fee at the expert's discretion. Manage sessions from your Dashboard.
Is there a free trial?
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New users get a 7-day free trial. No credit card required. After the trial, the $5/month subscription begins.
📅 Sessions & Booking
How do virtual sessions work?
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Virtual sessions are via video call. After booking you'll receive a link by email and in your Dashboard. Click Join at the scheduled time — no special software needed.
What if I have a problem with an expert?
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Contact our support team via the Help tab. We review every issue and respond within 24 hours.